Customer Service Representative - Kawan Lama (Sorong, Papua Barat)

Join Kawan Lama, a leading name in retail and consumer products, as a Customer Service Representative in Sorong, Papua Barat. In this pivotal role, you will be the face of our brand, dedicated to delivering exceptional customer experience and ensuring our customers' needs are met with professionalism and care. With a growing presence in the region, Kawan Lama offers a unique opportunity to contribute to our mission of providing quality products and services to our customers.

As a Customer Service Representative, you will handle customer inquiries, complaints, and feedback, ensuring timely and effective resolution. You will also assist in maintaining our store's cleanliness and organization, and support our sales team in achieving daily targets. This role is perfect for someone who is passionate about customer service, enjoys working in a fast-paced environment, and is eager to grow within a dynamic and supportive team.

Kawan Lama is committed to providing a rewarding career path for its employees. With a focus on continuous learning and development, we offer opportunities for professional growth, competitive salaries, and a supportive work environment. Join us in Sorong and be part of a team that values your contribution and strives for excellence.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and in-person interactions.
• Assist in maintaining store cleanliness and organization to ensure a pleasant shopping environment.
• Support sales team efforts in achieving daily and monthly targets.
• Process customer transactions accurately and efficiently using POS systems.
• Assist in stock management and inventory control.
• Provide excellent customer service, ensuring all interactions are professional and friendly.
• Participate in team meetings and contribute to the development of customer service strategies.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or retail, preferably in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in using POS systems and other retail software.
• Good time management and multitasking skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• High school diploma or equivalent.
• Willingness to work in a remote and challenging environment.

🛠️ Keahlian

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