Customer Service Executive (English Speaker)

Join Atain as a Customer Service Executive (English Speaker) in the vibrant city of Yogyakarta! We are seeking a dynamic and customer-focused professional to deliver exceptional service to our global clientele. In this role, you will be the voice of our company, ensuring our customers feel valued and supported every step of the way. Leveraging your strong English skills, you will handle inquiries, resolve issues, and build lasting relationships with our diverse customer base. This is an exciting opportunity to grow within a dynamic team in a city known for its rich culture and hospitality.

At Atain, we pride ourselves on our commitment to customer satisfaction and continuous improvement. Our customer service team plays a crucial role in maintaining our high standards. You will work closely with cross-functional teams to ensure seamless customer experiences. Whether through phone, email, or live chat, your ability to communicate clearly and empathetically will be key to your success.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints in English, providing prompt and professional responses.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Build and maintain strong relationships with customers, fostering loyalty and trust.
• Document customer interactions and feedback, contributing to continuous improvement initiatives.
• Collaborate with internal teams to ensure consistent and high-quality customer service.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Meet and exceed service level agreements and performance targets.

🎓 Kualifikasi & Syarat

• Proficient in English, both written and spoken, with excellent communication skills.
• Minimum 2 years of experience in customer service or a related field, preferably in an international or multilingual environment.
• Strong problem-solving skills and the ability to work under pressure.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Knowledge of customer service best practices and industry standards.
• Ability to work independently and as part of a team.
• Familiarity with Yogyakarta's culture and local business environment is a plus.
• Enthusiastic, friendly, and customer-centric attitude.

🛠️ Keahlian

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