Mandarin-Speaking Quality Assurance Analyst - Bali

Join Concentrix as a Mandarin-Speaking Quality Assurance Analyst in beautiful Bali! In this role, you will play a critical part in ensuring exceptional customer experiences by monitoring, evaluating, and auditing customer interactions across multiple channels, including phone, email, and chat. Your expertise in Mandarin will be essential in this position, allowing you to effectively assess the quality of interactions with customers from China and other Mandarin-speaking regions.

At Concentrix, we are a leading global provider of customer experience solutions, serving clients in various industries. Our team in Bali is dedicated to delivering high-quality services and ensuring customer satisfaction. This role offers a unique opportunity to work in a vibrant and culturally rich environment, with access to numerous recreational and educational activities.

As a Mandarin-Speaking Quality Assurance Analyst, you will use industry-standard tools such as Genesys, Five9, and LiveOps to monitor and evaluate customer interactions. You will also work closely with our team in the Philippines and other locations to ensure consistent quality standards across our global operations.

📋 Tanggung Jawab Pekerjaan

• Monitor and evaluate customer interactions in Mandarin across multiple channels, including phone, email, and chat.
• Conduct regular audits to assess the quality of customer service and identify areas for improvement.
• Provide detailed feedback and recommendations to enhance customer experiences and service quality.
• Collaborate with cross-functional teams to ensure consistent quality standards and best practices.
• Utilize industry-standard tools such as Genesys, Five9, and LiveOps for monitoring and evaluation.
• Participate in continuous learning and development programs to stay updated with the latest industry trends and best practices.
• Maintain accurate and comprehensive records of customer interactions and audit findings.
• Contribute to the development and implementation of quality assurance processes and standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, preferably in Business, Communications, or a similar discipline.
• Minimum of 2 years of experience in Quality Assurance, Customer Service, or a related field.
• Proficiency in Mandarin, both written and spoken, with a minimum of 2 years of experience.
• Familiarity with industry-standard tools such as Genesys, Five9, and LiveOps.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Valid work permit for Bali, Indonesia.

🛠️ Keahlian

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