Paid Customer Support Intern (Jakarta Raya)

Are you passionate about delivering exceptional customer experiences? Private Advertiser is seeking a motivated and enthusiastic Customer Support Intern to join our dynamic team in Jakarta Raya. This paid internship offers a unique opportunity to gain hands-on experience in customer support while working with a leading advertising agency. At Private Advertiser, we pride ourselves on our innovative approach to advertising and our commitment to customer satisfaction. As a Customer Support Intern, you will play a crucial role in ensuring our clients receive the best possible service.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing support through various channels such as email, phone, and live chat. You will work closely with our team to ensure that our clients' needs are met efficiently and effectively. This internship is a great opportunity to develop your skills in customer service, communication, and problem-solving. You will have the chance to work with cutting-edge tools and software, including Zendesk, Salesforce, and Google Workspace.

We are looking for a candidate who is eager to learn, adaptable, and has excellent communication skills. This internship is perfect for students or recent graduates who are looking to kickstart their careers in customer support and advertising. Join us at Private Advertiser and be part of a team that values innovation, excellence, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide support through various channels such as email, phone, and live chat.
• Resolve customer issues and complaints in a timely and efficient manner.
• Assist in the development and implementation of customer support strategies and processes.
• Collaborate with the marketing and sales teams to ensure a seamless customer experience.
• Monitor and analyze customer support metrics to identify areas for improvement.
• Provide training and support to new hires in the customer support department.
• Stay updated with industry trends and best practices in customer support.
• Contribute to the development of new tools and processes to enhance customer support operations.

🎓 Kualifikasi & Syarat

• Currently enrolled in a bachelor's degree program in Business, Marketing, or a related field.
• Proven experience in customer support or a related role is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using customer support tools such as Zendesk, Salesforce, and Google Workspace.
• Ability to work well in a team and independently.
• Fluency in both written and spoken English and Indonesian.
• Passionate about delivering exceptional customer experiences.

🛠️ Keahlian

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